TERMS OF SERVICE

1. ACCEPTANCE OF TERMS

By accessing or using TailPops ("we," "us," or "our") services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. SERVICES DESCRIPTION

TailPops provides pet mystery box subscription services, including:

• Curated mystery boxes for dogs and cats
• Pet toys, treats, and accessories
• Custom pet merchandise
• One-time purchases and subscription options

3. ACCOUNT REGISTRATION

To use certain features, you must create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

4. ORDERS AND PAYMENTS

4.1 Placing Orders: By placing an order, you offer to purchase products subject to these terms. We reserve the right to refuse or cancel orders at our discretion.

4.2 Pricing: All prices are in USD and subject to change without notice. We strive to display accurate pricing but are not responsible for typographical errors.

4.3 Payment: We accept payments through PayPal. By providing payment information, you represent that you are authorized to use the payment method.

4.4 Taxes: You are responsible for any applicable taxes, duties, or customs fees.

5. SHIPPING AND DELIVERY

5.1 Shipping: We ship internationally via Cainiao cross-border logistics. Shipping times vary by destination.

5.2 Risk of Loss: Risk of loss and title for items pass to you upon delivery to the carrier.

5.3 Delays: We are not responsible for delays caused by customs, weather, or other factors beyond our control.

6. RETURNS AND REFUNDS

6.1 Return Policy: Due to the nature of mystery boxes and pet products, we generally do not accept returns unless items are defective or damaged.

6.2 Damaged Items: If you receive damaged or defective items, please contact us within 7 days of delivery with photos.

6.3 Refunds: Approved refunds will be processed to the original payment method within 5-10 business days.

7. SUBSCRIPTION TERMS

7.1 Recurring Billing: Subscription orders are billed automatically at the selected frequency until canceled.

7.2 Cancellation: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.

7.3 Changes: We reserve the right to modify subscription terms, pricing, or offerings with advance notice.

8. INTELLECTUAL PROPERTY

All content on our website, including text, graphics, logos, images, and software, is the property of TailPops or its licensors and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our written permission.

9. USER CONTENT

9.1 Submissions: By submitting photos, reviews, or other content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display such content.

9.2 Prohibited Content: You may not submit content that is illegal, offensive, defamatory, or infringes on others' rights.

10. LIMITATION OF LIABILITY

To the fullest extent permitted by law, TailPops shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of our services.

11. INDEMNIFICATION

You agree to indemnify and hold harmless TailPops and its affiliates from any claims, damages, or expenses arising from your use of our services or violation of these terms.

12. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which TailPops operates, without regard to conflict of law principles.

13. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the modified terms.

14. CONTACT INFORMATION

For questions about these Terms of Service, please contact us at: