PRIVACY POLICY
Last Updated: October 15, 2024
1. INFORMATION WE COLLECT
We collect information you provide directly to us when you:
- Create an account
- Place an order
- Subscribe to our newsletter
- Contact customer support
- Participate in surveys or promotions
This information may include: name, email address, shipping address, payment information, and pet preferences.
2. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Provide customer support
- Personalize your mystery box experience
- Send marketing communications (with your consent)
- Improve our products and services
- Prevent fraud and enhance security
3. INFORMATION SHARING
We do not sell your personal information. We may share your information with:
- Service Providers: Payment processors (PayPal), shipping carriers (Cainiao), and analytics services (Google Analytics, PostHog)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, sale, or acquisition
4. COOKIES AND TRACKING
We use cookies and similar tracking technologies to enhance your experience, analyze site usage, and deliver personalized content. You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.
5. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. YOUR RIGHTS
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Object to certain processing activities
To exercise these rights, please contact us at privacy@tailpopsbox.com
7. CHILDREN'S PRIVACY
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
8. CALIFORNIA PRIVACY RIGHTS (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
Right to Know
You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.
Right to Delete
You have the right to request that we delete any personal information we have collected from you (subject to certain exceptions).
Right to Opt-Out
You have the right to opt-out of the sale of your personal information. We do not sell your personal information.
Right to Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights.
To exercise these rights, please contact us at privacy@tailpopsbox.com or use the "Do Not Sell My Personal Information" link in our website footer. We will respond to your request within 45 days.
9. INTERNATIONAL TRANSFERS
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.
11. CONTACT US
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Email: privacy@tailpopsbox.com
Website: https://tailpopsbox.com
For California Residents: To exercise your CCPA rights or opt-out of data collection, please include "CCPA Request" in your email subject line.